Windows Start menu not working – Check Applocker

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Windows start menu not responding

Nothing happens when you click on the Windows logo? Neither when you use the Windows key on your keyboard? The right click on Windows logo launches a menu? Well, your lock is problably due to the Applocker.


AppLocker helps you control which apps and files users can run. These include executable files, scripts, Windows Installer files, dynamic-link libraries (DLLs), packaged apps, and packaged app installers.

If Applocker is misconfigured, it could lead to problem on the computer, for example blocks the Windows start menu.

First, check if your computer belongs to a domain or not. If it does, check if you have any GPO which enables AppLocker executable rule.

To do that, You can check the Event ID 8026 or 8027 in the Event Viewer (Applications and Services Logs > Microsoft > Windows > AppLocker > Packaged App-Execution).

Of course, you can use PowerShell to detect these Event ID:

Get-WinEvent -LogName "Microsoft-Windows-AppLocker/Packaged App-Execution" | Where-Object {$_.ID -eq 8027 -or $_.ID -eq 8026}

Create Applocker Default Rules

Then, if you have these events, you need to change the GPO related to Applocker.In fact, you have to create the default rules.

Open Group Policy Management Editor, modify concerned GPO’s settings go to Computer configuration > Application Control Policies > Applocker > right click on Executable Rules (or Packaged app Rules) > Create Default Rules:

Executable Default Rule Types includes:

  • Allow members of the local Administrators group to run all apps
  • Allow members of the Everyone group to run apps that are located in the Windows folder
  • Allow members of the Everyone group to run apps that are located in the Program Files folder

Finally, right click on AppLocker Properties. Tick Configured in Packaged app Rules section > Enforce rules:

Wait the GPO refresh (30 minutes on domain members, 5 minutes on domain controller) or run gpupdate.

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