New tenants can't use Hybrid Configuration wizard
In April 2023, I encountered errors on Office 365 Hybrid Configuration for new Microsoft 365 tenants.
Connecting to remote server failed with the following error message: Connecting to remote server outlook.office365.com failed with the following error message : For more information, see the about_Remote_Troubleshooting Help Topic
Unfortunately, the log file located in
%appdata%\Microsoft\Exchange Hybrid Configuration didn't provide much assistance.
2023.04.11 15:04:50.234 ERROR 10085 [Client=UX, Activity=Tenant Connection Validation, Thread=13] Connecting to remote server failed with the following error message: Connecting to remote server outlook.office365.com failed with the following error message : For more information, see the about_Remote_Troubleshooting Help topic.
I noticed that when I ran Hybrid Configuration Wizard (HCW) on the same server but on older tenants, everything worked without issue.
Fix connectivity problem for Hybrid Configuration wizard
After some Google search, I found Microsoft will deprecated Remote PowerShell RPS and it is disabled on the new tenants since 1st April, according to :
Tenants created on April 1st and newer will have RPS disabled by default, and can re-enable it (using diagnostic) until June 2023. After July 2023 onwards, new tenants thus created will not be able to re-enable RPS.
To resolve the issue, you need to re-enable Remote PowerShell RPS.
- Go to https://aka.ms/PillarEXORPS
- Click on
3. After waiting few seconds, the following message appears. Check
I acknowledge clicking 'Update settings' will make the change(s) described above to the tenant configuration then
After few minutes, the RPS is re-enabled.
After reconfiguring HCW, it is now working!